Distance Sales Contract

This Distance Sales Contract is valid for orders placed between Renato By Diamond and the customer through remote sales and outlines the rights and responsibilities of users.

 Parties

This contract is made between Renato By Diamond and the users of the site.

 Purpose of the Contract

This contract regulates the customer’s remote ordering process on the site and is prepared in accordance with the Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

 Right of Withdrawal

Customers have the right to withdraw from the contract within 14 days from the delivery date. This right only applies to items with manufacturing defects.

 Product Returns

When exercising the right of withdrawal, items must be returned unused, in their original packaging, and complete. Upon approval of the return request, a refund will be issued.

 Dispute Resolution

All disputes related to this contract will be resolved by consumer arbitration committees or consumer courts.